Return and refund policy
Rivomint® Return & Refund Policy
At Rivomint®, we want you to shop for fashion accessories, jewelry, home décor, lifestyle essentials, seasonal favorites, gifts, and other boutique finds with confidence.
This Return & Refund Policy explains how returns, exchanges, damaged products, incorrect orders, and refunds are handled for purchases made through the Rivomint® store.
1. Return Eligibility
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition as received
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The product must be unused, unworn, and undamaged
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All original parts, accessories, tags, inserts, and components must be included
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The item must be returned in its original packaging
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A receipt or proof of purchase is required
Products showing significant signs of wear, use, washing, alteration, stains, odors, scratches, misuse, missing components, or damage caused after delivery may not qualify for return.
2. How to Start a Return
To request a return, please contact us at:
Email: service@rivomint.com
When contacting us, please include:
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Your order number
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Product name
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Reason for your return
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Photos of the product if it is damaged, defective, incomplete, or incorrect
If your return request is approved:
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We will provide return instructions
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A return shipping label may be provided when applicable
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You will receive information explaining how and where to send your package
Important
Products sent back without first contacting Rivomint® and receiving return authorization may not be accepted or processed.
For questions about an existing return request, please contact:
3. Damaged or Defective Items
Please inspect your Rivomint® order as soon as it arrives.
If your fashion accessory, jewelry piece, home décor item, lifestyle product, seasonal item, gift, or other boutique product arrives:
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Damaged
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Defective
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Missing parts
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Incorrect
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Significantly different from what you ordered
Please contact us as soon as possible so our customer support team can review the issue and provide an appropriate solution.
For damaged or defective products, we may request clear photographs of:
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The product
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The damaged or defective area
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The original packaging
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The shipping label
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Any relevant product labels
This information helps us review and resolve your request more efficiently.
4. Exceptions / Non-Returnable Items
Certain products or conditions may not qualify for return, including:
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Customized or personalized products
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Products modified or altered after delivery
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Items showing signs of wear, washing, use, stains, odors, scratches, or damage
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Jewelry or accessories returned with missing components, tags, packaging, or parts
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Products that cannot be safely or hygienically resold after use
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Opened or used personal-care and hygiene-sensitive products, where applicable
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Hazardous materials, flammable liquids, gases, or restricted products
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Original shipping fees paid at checkout, unless otherwise required by applicable law
We may also be unable to accept returns for:
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Gift cards
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Final-sale products
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Certain clearance products
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Certain limited-edition products clearly marked as non-returnable at the time of purchase
If you are unsure whether your Rivomint® product qualifies for a return, please contact our customer service team before sending it back.
5. Exchanges
If you would like a different Rivomint® product, style, color, or size, the simplest process is to:
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Request a return for the original product
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Follow the authorized return instructions
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Wait for the original return to be accepted
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Place a new order for the product you prefer
This process helps ensure that your preferred product, size, style, or color can be ordered while it remains available.
Product availability is not guaranteed during the return process.
6. Refunds
Once we receive and inspect your returned Rivomint® product, we will notify you regarding the status of your refund.
If your return is approved:
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Your refund will normally be issued to your original payment method
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Please allow up to 10 business days for us to process the approved refund
After we issue the refund, your bank, credit card provider, PayPal, or other payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
7. Return Shipping
A return must be approved by Rivomint® before the product is shipped back.
When applicable, we will provide:
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Return shipping instructions
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An authorized return destination
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Packing instructions
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A return shipping label, where applicable
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Any additional information needed to complete your return
Please do not send products to an address printed on the original shipping package unless our customer support team specifically instructs you to do so.
Packages sent without authorization may not be accepted or processed.
Please package returned products carefully to help prevent damage during transportation.
Where possible, use the original packaging or another secure shipping container.
8. Return Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return.
Damaged, Defective, or Incorrect Products
If we determine that your product arrived damaged, defective, or incorrect, Rivomint® may provide a prepaid return label or another appropriate solution.
Change-of-Mind Returns
For eligible returns that are not caused by a product defect or fulfillment error, return shipping costs may be the responsibility of the customer unless otherwise stated.
Any applicable return shipping requirements will be explained before your authorized return is sent.
9. Incorrect Items
If you receive a product that is different from the item, style, size, color, or quantity shown in your order confirmation, please contact us as soon as possible.
Please provide:
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Your order number
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A photograph of the item received
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A photograph of the product label or packaging, where applicable
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A brief description of the issue
Our team will review the information and provide an appropriate solution.
Please do not return an incorrect product before receiving instructions from Rivomint® customer support.
10. Missing Items
If your order contains multiple products and one or more items appear to be missing, please first review your shipping confirmation.
In some cases, products from the same order may be shipped separately and may arrive at different times.
If you believe an item is missing from your shipment, please contact:
Please include:
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Your order number
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Name of the missing product
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Details of the products you received
Our team will review your shipment information and assist you accordingly.
11. Order Cancellations
If you would like to cancel an order, please contact Rivomint® customer support as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
However, once an order has already been processed, packed, or shipped, we may no longer be able to cancel it.
If cancellation is no longer possible, you may request an eligible return after receiving your order in accordance with this Return & Refund Policy.
12. Refunds for Canceled Orders
If an eligible order is successfully canceled before shipment and payment has already been processed, the refund will generally be returned to your original payment method.
Processing times may vary depending on your:
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Bank
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Credit card provider
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PayPal account
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Payment processor
Financial institutions may require additional time to post refunded funds to your account.
13. Promotional and Discounted Items
Unless specifically marked as Final Sale, products purchased using a promotional code or during a discount event may generally be returned if they otherwise meet the conditions of this Return & Refund Policy.
Refunds are based on the actual amount paid for the returned item after applicable discounts.
Promotional discounts, free gifts, bundled offers, or other incentives may be subject to additional conditions where clearly disclosed at the time of purchase.
14. Proof of Purchase
A valid proof of purchase is required before we can process most return or refund requests.
Acceptable proof may include:
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Order confirmation email
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Order number
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Purchase receipt
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Other transaction information reasonably requested by our customer service team
This helps us verify the purchase and protect customers against unauthorized return requests.
Rivomint® Return Commitment
We want every Rivomint® customer to feel confident when choosing fashion accessories, jewelry, home décor, lifestyle essentials, seasonal collections, gifts, and other thoughtfully selected boutique pieces from our store.
Our return process is designed around:
✔ Clear return instructions
✔ Responsive customer support
✔ Fair handling of damaged or defective products
✔ Straightforward refund processing
✔ Careful review of incorrect or missing items
✔ Secure handling of authorized returns
✔ Reliable support from purchase through after-sales service
Whether you're shopping for yourself, refreshing your home, updating your everyday style, or selecting a thoughtful gift, we want your Rivomint® experience to feel simple, convenient, and reassuring from beginning to end.
Rivomint®
Curated Finds for Inspired Everyday Living.
For return or refund assistance: