Terms of Purchase
Effective Date: October 7, 2026
COMPANY NAME: Zhangzhou Kaiqian Trading Co., Ltd.
COMPANY ADDRESS: Room 101, No. 1669, Dongyu Village, Dongyu Village, Lantian Town, Longwen District, Zhangzhou City, Fujian Province
Postal Code: 363007
Email: service@rivomint.com
Contact Phone Number: +1(724)622-1365
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time
Rivomint is owned and operated by Zhangzhou Kaiqian Trading Co., Ltd.
These Terms of Purchase (“Terms”) apply to purchases made through the Rivomint online store. They explain the terms governing orders, payment, shipping, cancellations, returns, refunds, product issues, and other matters related to your purchase.
Please review these Terms before placing an order.
1. Eligibility to Purchase
To place an order through Rivomint, you must have the legal capacity to enter into a binding transaction under the laws applicable to you.
If you are placing an order on behalf of another person, business, or organization, you confirm that you have authority to do so.
You are responsible for providing accurate and complete information during checkout, including your:
- Full name;
- Email address;
- Billing information;
- Shipping address;
- Payment information; and
- Any other information reasonably required to process your order.
Incorrect or incomplete information may delay processing or delivery.
2. Rivomint Products
Rivomint specializes in practical garden tools and accessories designed for planting, soil care, pruning, watering, cleanup, plant maintenance, and garden organization.
Our product collections include:
Heritage Woodcraft Series
- Ergonomic Hand Trowel
- Cultivator Hand Rake
- Manual Weeder & Root Extractor
- Precision Bypass Pruning Shears
Urban Bloom Series
- Micro Plant Repotting Scoop
- Bonsai & Herb Trimming Snips
- 2-in-1 Dual Ended Soil Brush & Dibber
- Precision Indoor Mist Sprayer (300ml)
All-Weather Care Series
- Heavy-Duty Floral Pruner
- Pocket Folding Branch Saw
- Rose & Shrub Hand Pruner Guard
Clean & Hydrate Series
- Collapsible Space-Saving Garden Bucket
- Long-Spout Detachable Watering Pot
- Roll-Up Canvas Tool Organizer
Product availability may change from time to time.
3. Product Information
We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, features, package contents, and other product information accurately.
However, minor differences may occur because of:
- Screen settings;
- Lighting and photography;
- Natural variations in wood, leather, canvas, or similar materials;
- Manufacturing tolerances;
- Measurement methods;
- Packaging updates; or
- Reasonable product improvements.
Natural variations in grain, tone, texture, stitching, surface finish, or similar characteristics are not necessarily defects.
Please review the individual product page before ordering.
4. Prices
Product prices are shown on the Rivomint website and during checkout.
Prices may change from time to time. However, a price change will not ordinarily affect an order already accepted by us.
If an obvious pricing or technical error occurs, we may correct the error before fulfillment where permitted by applicable law.
If your order is affected by a material pricing error, we may contact you and provide the option to:
- Continue with the corrected price; or
- Cancel the affected order for a refund.
5. Currency
The currency applicable to your transaction will be displayed during checkout.
If your bank, card issuer, or payment provider converts the transaction into another currency, it may apply its own:
- Exchange rate;
- Currency conversion fee;
- Foreign transaction fee; or
- Other processing charge.
Such charges are determined by the relevant financial institution and are not controlled by Rivomint.
6. Payment
Available payment methods will be shown during checkout.
By submitting an order, you confirm that:
- You are authorized to use the selected payment method;
- The payment information is accurate;
- You authorize processing of the applicable purchase amount; and
- You agree to pay the total amount shown before checkout is completed.
Payment processing may be performed by third-party payment providers.
Your bank or payment provider may separately conduct fraud screening, authorization, or security verification.
7. Order Confirmation and Acceptance
After you place an order, you may receive an electronic confirmation acknowledging that we have received your order.
An order acknowledgment does not necessarily mean that the order has been finally accepted.
We reserve the right, where reasonably necessary and permitted by law, to reject, limit, or cancel an order because of circumstances such as:
- Product unavailability;
- Payment authorization failure;
- Incorrect product or pricing information;
- Suspected fraud;
- Duplicate orders;
- Invalid shipping information;
- Technical errors;
- Unusually large quantities; or
- Legal or regulatory restrictions.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
8. Order Processing Time
Rivomint orders are generally processed within:
1–2 business days
Business days generally exclude weekends and applicable public holidays.
Processing time refers to the period required to prepare an order before shipment. It does not include carrier transit time.
Orders may occasionally require additional processing time because of:
- High order volume;
- Payment verification;
- Incorrect or incomplete order information;
- Public holidays;
- Inventory issues; or
- Circumstances beyond our reasonable control.
9. Shipping Charges
Unless free shipping applies, the standard shipping charge is:
US$2.99 per order
The applicable shipping amount will be shown during checkout before you complete your purchase.
10. Free Shipping
Rivomint offers free standard shipping when the discounted merchandise subtotal is over US$29.97.
For purposes of determining free-shipping eligibility, the discounted merchandise subtotal means the value of eligible merchandise after applicable discounts have been applied.
Where the discounted merchandise subtotal is US$29.97 or less, the standard US$2.99 shipping charge applies unless otherwise stated during checkout.
Promotional shipping offers may have separate terms.
11. Estimated Delivery Times
After the order has been processed and shipped, estimated transit times are:
United States — All 50 States
7–15 business days
Canada
7–15 business days
United Kingdom
7–15 business days
Australia
7–15 business days
At this time, Rivomint does not offer shipping to countries or regions outside the United States, Canada, the United Kingdom, and Australia.
These timeframes are estimates and do not constitute guaranteed delivery dates.
Total estimated order time generally consists of:
Processing time + Transit time
With our standard 1–2 business day processing period, the estimated total delivery time is generally:
8–17 business days
12. Delivery Delays
Delivery may be delayed by circumstances including:
- Severe weather;
- Carrier disruptions;
- Customs processing;
- Public holidays;
- Transportation interruptions;
- Incorrect delivery information;
- Local delivery restrictions;
- High-volume shopping periods;
- Natural disasters;
- Government actions; or
- Other circumstances beyond our reasonable control.
Where tracking information is available, customers should use the tracking information provided to monitor delivery progress.
13. Shipping Address
You are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing checkout.
If you discover an error after placing an order, contact us as soon as possible at:
We will attempt to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or shipment.
14. Failed Delivery or Returned Packages
A package may be returned to us or another designated facility because of:
- An incorrect address;
- An incomplete address;
- Failed delivery attempts;
- Refusal of delivery;
- Failure to collect the package;
- Carrier restrictions; or
- Other delivery-related circumstances.
If this occurs, please contact customer support.
Any refund, reshipment, or additional shipping charge will be determined based on the circumstances, applicable policies, and mandatory consumer law.
15. Order Changes and Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible.
We will make reasonable efforts to assist before the order has been shipped.
However, we cannot guarantee cancellation or modification after an order has entered:
- Processing;
- Packing;
- Fulfillment; or
- Shipment.
If an accepted cancellation occurs before shipment and payment has already been collected, the applicable refund will be returned to the original payment method.
Once an order has shipped, any request to return the product will normally be handled under our Return and Refund Policy.
16. 30-Day Voluntary Return Period
For eligible products, Rivomint provides a 30-day voluntary return period after delivery.
To request a voluntary return, contact:
within 30 days after receiving the product.
Unless another remedy applies because of a defective, damaged, incorrect, or legally non-conforming product, returned items should generally be:
- Unused;
- Unmodified;
- In substantially the same condition in which they were received;
- Complete with included accessories or components; and
- Reasonably packaged for return.
Please contact us before sending any product back.
17. Return Authorization
A return should not be sent without first contacting Rivomint.
If the return is eligible, customer support will provide the applicable instructions.
The return destination may differ from the company address listed in these Terms.
Do not send a return to the company address unless our customer support team specifically instructs you to do so.
Unauthorized returns may result in delays in processing.
18. Damaged, Defective, Incorrect or Missing Items
If your order arrives:
- Damaged;
- Defective;
- Incorrect; or
- Missing an item or component,
please contact us within 7 days after delivery so that we can review the issue promptly.
Send your request to:
Please include, where reasonably available:
- Your order number;
- Product name;
- Description of the issue;
- Clear photographs or video of the affected item;
- Photographs of the packaging;
- Photograph of the shipping label; and
- Details of any missing or incorrect components.
We may request additional information if reasonably necessary to evaluate the issue.
19. Remedies for Product Issues
Depending on the circumstances, available remedies for a damaged, defective, incorrect, or missing item may include:
- Replacement;
- Replacement component;
- Reshipment;
- Partial refund;
- Full refund; or
- Another appropriate remedy.
The appropriate resolution will depend on the nature of the issue and applicable law.
The 7-day issue-reporting period is intended to help us investigate delivery-related or immediately apparent product problems efficiently.
It does not eliminate or reduce any mandatory statutory rights or remedies that may apply after that period.
20. Return Shipping Responsibility
Return shipping responsibility depends on why the product is being returned.
For a voluntary return based on preference or change of mind, the applicable return-shipping terms will be stated in our Return and Refund Policy.
For a return involving a damaged, defective, incorrect, or otherwise qualifying seller-responsibility issue, we will handle return-shipping responsibility in accordance with our Return and Refund Policy and applicable law.
Please obtain return instructions before shipping an item.
21. Refunds
Once an eligible return or refund request has been approved, the refund will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after we have processed it.
Refund timing can therefore include both:
- Rivomint's processing period; and
- Your financial institution's processing period.
Any applicable deduction or treatment of shipping charges will be determined under the Return and Refund Policy and mandatory consumer law.
22. Garden Tool Safety
Rivomint products are designed for gardening and related plant-care activities.
Certain products may contain or incorporate:
- Sharp blades;
- Saw teeth;
- Pointed tips;
- Cutting edges;
- Springs;
- Locks;
- Folding components;
- Metal parts; or
- Other components capable of causing injury if misused.
Always use tools only for their intended purpose.
Before use:
- Inspect the product for damage;
- Confirm that handles and working components are secure;
- Check safety locks or folding mechanisms where applicable;
- Use appropriate protective equipment for the task;
- Keep hands and other body parts away from cutting edges; and
- Stop using any tool that appears loose, damaged, defective, or unsafe.
Sharp and pointed gardening tools should be stored securely and kept out of the reach of children.
23. Protective Gardening Products
Products such as the Rose & Shrub Hand Pruner Guard are intended to provide practical protection for gardening activities.
However, protective gardening products do not provide unlimited protection from every possible:
- Thorn;
- Puncture;
- Blade;
- Abrasion;
- Sharp object; or
- Other hazard.
Users should select appropriate protective equipment based on the activity being performed and exercise reasonable care at all times.
24. Product Care
Product life and performance may depend on appropriate use, cleaning, drying, and storage.
Where relevant:
- Clean garden soil and plant residue from tools after use;
- Dry metal parts before storage;
- Store cutting tools in a safe and dry location;
- Keep blades, locking mechanisms, springs, and moving components free from excessive debris;
- Allow fabric products to dry before long-term storage; and
- Follow product-specific instructions supplied with the item.
Product misuse or inappropriate maintenance may affect product condition.
25. Promotions and Discount Codes
Promotions, discount codes, special pricing, or other offers may be subject to additional terms.
Unless expressly stated otherwise, promotions may:
- Apply only to selected products;
- Apply during a limited period;
- Require a minimum purchase amount;
- Be limited by location;
- Be limited in quantity;
- Be non-transferable;
- Be unavailable for retroactive application; or
- Be unavailable for combination with other offers.
We may correct a promotional error or restrict fraudulent or abusive use of a promotion where permitted by law.
26. Product Availability
Products are offered subject to availability.
A product appearing on the website may become unavailable before an order is fulfilled.
If we cannot fulfill an ordered item, we may:
- Contact you;
- Cancel the unavailable item; and
- Issue the applicable refund.
Where appropriate, we may offer an alternative, but we will not substitute a materially different product without appropriate notice or consent.
27. Website and Listing Errors
Despite reasonable efforts to maintain accurate information, occasional errors may occur in:
- Prices;
- Product descriptions;
- Images;
- Product specifications;
- Availability;
- Shipping information; or
- Other website content.
We reserve the right to correct errors where permitted by law.
If a material correction affects your order, we will take reasonable steps to notify you.
28. Personal Purchases and Resale
Products are primarily offered for personal and household gardening use unless otherwise stated.
We may reasonably limit quantities or reject transactions that appear to involve:
- Unauthorized resale;
- Fraud;
- Automated purchasing;
- Commercial abuse of promotions; or
- Other activity inconsistent with normal retail purchasing.
Any such action will be taken subject to applicable law.
29. Limitation of Liability
To the maximum extent permitted by applicable law, Zhangzhou Kaiqian Trading Co., Ltd. and Rivomint will not be liable for indirect, incidental, special, punitive, or consequential losses arising from a purchase, product use, or failure to use a product where such liability may lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including where applicable liability relating to:
- Fraud;
- Willful misconduct;
- Personal injury caused by negligence;
- Mandatory product-safety obligations;
- Statutory consumer rights; or
- Other liability that applicable law does not permit us to exclude.
30. Mandatory Consumer Rights
These Terms are intended to operate alongside applicable consumer protection laws.
Nothing in these Terms is intended to exclude, waive, or restrict rights that cannot legally be excluded, waived, or restricted.
If the laws applicable to you provide mandatory rights relating to:
- Product conformity;
- Defective goods;
- Refunds;
- Repairs;
- Replacement;
- Cancellation;
- Withdrawal rights; or
- Other consumer remedies,
those mandatory rights remain available to you.
Where a conflict exists between these Terms and a mandatory provision of applicable consumer law, the mandatory provision will prevail to the extent required by law.
31. Events Beyond Our Reasonable Control
We are not responsible for delay or failure caused by circumstances reasonably beyond our control, including:
- Severe weather;
- Natural disasters;
- Public-health emergencies;
- Government action;
- War or civil disturbance;
- Customs disruption;
- Transportation interruptions;
- Carrier failures;
- Labor disputes;
- Utility outages;
- Communications failures; or
- Similar events.
Where reasonably possible, we will take appropriate steps to reduce the impact on affected orders.
32. Governing Law and Disputes
These Terms and purchases made through Rivomint shall be governed by the laws applicable to Zhangzhou Kaiqian Trading Co., Ltd., subject to any mandatory consumer protection rights that apply in the customer's place of residence.
Any dispute arising out of or relating to these Terms or a purchase made through Rivomint shall be submitted to a court or other authority having lawful jurisdiction over Zhangzhou Kaiqian Trading Co., Ltd., unless applicable mandatory consumer protection law requires otherwise.
Nothing in these Terms prevents a consumer from relying on mandatory protections available under the laws applicable in the consumer's place of residence where those protections cannot lawfully be waived, restricted, or excluded.
Before beginning formal proceedings, we encourage customers to contact us so that we have an opportunity to review and attempt to resolve the issue.
33. Severability
If any part of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary and permitted by applicable law.
The remaining provisions will continue in effect.
34. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Products;
- Store operations;
- Shipping practices;
- Payment arrangements;
- Return procedures;
- Applicable laws; or
- Regulatory requirements.
When these Terms are updated, the revised effective date will be displayed at the top of the page.
Updates do not automatically change the contractual terms that applied to a purchase completed before the update, except where otherwise required or permitted by law.
35. Relationship With Other Rivomint Policies
These Terms should be read together with other applicable Rivomint policies, including our:
- Shipping Policy;
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service; and
- Your Privacy Choices page.
If different pages address the same matter, they should be interpreted consistently wherever reasonably possible.
Specific shipping and return procedures may be described in greater detail in the applicable Shipping Policy or Return and Refund Policy.
36. Contact Us
If you have questions regarding an order, product, payment, shipment, cancellation, return, refund, or these Terms of Purchase, please contact us.
Brand: Rivomint
COMPANY NAME: Zhangzhou Kaiqian Trading Co., Ltd.
COMPANY ADDRESS:
Room 101, No. 1669, Dongyu Village, Dongyu Village, Lantian Town, Longwen District, Zhangzhou City, Fujian Province
Postal Code: 363007
Email: service@rivomint.com
Contact Phone Number: +1(724)622-1365
Customer Support Days: Monday through Friday
Customer Support Hours: 9:00 AM–6:00 PM Pacific Time